Shipping policy
Welcome to Dervata
Thank you for choosing Dervata. We specialize in stylish men's ties designed for business, formal occasions, weddings, and everyday elegance. This Shipping Policy explains how your order is processed, shipped, and delivered.
Order Processing
Orders are processed within 1–3 business days after payment confirmation.
During periods of high demand, promotional campaigns, or public holidays, processing may require additional time. Customers will receive a shipping confirmation email once the order has been dispatched.
Orders cannot be modified once they have entered the fulfillment process.
Delivery Time
Estimated delivery times are:
- United States: 6–12 business days
- Canada: 7–13 business days
- United Kingdom: 5–10 business days
- Europe: 5–10 business days
- Australia & New Zealand: 7–14 business days
- Other International Destinations: 8–18 business days
These estimates begin after the processing period has been completed.
Shipping Partners
To ensure reliable delivery, Dervata works with trusted international logistics providers and local postal or courier services depending on the destination country.
The final carrier may vary according to your location.
Order Tracking
Once your package has been shipped, you will receive an email containing your tracking information.
Tracking details usually become active within 24–72 hours after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is submitted, delivery delays or return shipments may occur. Additional shipping charges for resending the package may apply.
Customs & Import Fees
International shipments may be subject to customs duties, VAT, import taxes, or handling fees imposed by the destination country.
These charges are determined by local customs authorities and remain the responsibility of the customer.
Delivery Delays
While we strive to deliver every order within the estimated timeframe, external factors such as customs inspections, severe weather, transportation disruptions, or carrier delays may occasionally extend delivery times.
Such delays remain outside our direct control.
Lost Packages
If your tracking information has not updated for an extended period or your package appears lost, please contact our support team.
We will investigate the shipment with the carrier and work toward the most appropriate resolution.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery.
Include:
- Your order number
- Clear photographs of the damaged item
- Photos of the shipping packaging
Our support team will review the case and provide an appropriate solution.
Contact Information
Trade Name: Dervata
Email: dervata@outlook.com
Phone: +39 324 184 7337
Business Address:
Via Sogni di Gianni Rodari 1000
23900 Lecco LC
Italy